case study

Change Impact Tool Implementation for a Global Pharma Company

DefineRight developed a custom Change Impact Tool for a global pharmaceutical company, addressing inefficiencies in manual workflows, risk assessment gaps, and stakeholder misalignment. The solution improved decision-making, compliance, and cross-functional collaboration.

About the Customer

A mid-sized global pharmaceutical company focused on manufacturing, and commercial functions. We engaged with the company’s Change Management department, which coordinates cross-functionally with operations, quality assurance, regulatory affairs, finance, and human resources to manage enterprise-level changes.

the Challenge

The organization was struggling with:

  • Manual Change Processes: Existing workflows were time-consuming & error-prone.
  • Lack of Organizational Visibility: Change implications across departments weren’t clearly understood, increasing risk.
  • Disjointed Stakeholder Communication: Stakeholder engagement lacked consistency, resulting in delays and resistance.

DefineRight Solution

Data

Data

  • Integrated stakeholder data collection into a unified system
  • Enabled automated risk and impact assessments using structured inputs
  • Ensured data consistency and real-time updates

People

People

  • Stakeholder input consolidation
  • Training and user onboarding
  • Change practitioner enablement through structured tracking

Process

Process

  • Designed structured workflows for change impact analysis
  • Built-in progress tracking and compliance documentation
  • Defined protocols for mitigation strategy planning

Technology

Technology

  • Developed a customized SharePoint-based tool
  • Integrated the tool with existing internal systems
  • Enabled real-time dashboards and reporting

Outcome

  • 40% reduction in change assessment time
  • Improved compliance documentation
  • Enhanced cross-functional visibility

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    Our Project

    Our Project

    Our Project