Centralized Demand Management System on SharePoint
DefineRight developed a centralized SharePoint-based Demand Management System with dynamic request forms, interactive dashboards, and admin oversight. The system standardized submissions, provided visibility, and enhanced usability.
About the Customer
A mid-sized BioTech company with global presence needed help to build a centralized Demand Management System on SharePoint to streamline their work processes and enhanced cross-functional visibility and decision-making.
the Challenge
The organization faced multiple challenges in managing incoming demands across teams, including limited visibility, inconsistent information capture, and a lack of standardized processes.
Without a unified view, resource allocation and prioritization became difficult, delaying request completion.
Teams used varied methods to log demands, resulting in missing or unclear details that hindered analysis and decision-making.
The decentralized approach led to poor coordination and made it hard to track demands collectively.
Additionally, the complexity of the submission process created usability issues, discouraging effective engagement from stakeholders with varying technical skills
DefineRight Solution
Data
Data
Enabled consistent data capture for requests to allow meaningful reporting, prioritization, and analysis.
People
People
Engaged cross-functional teams and administrators through interviews and collaborative design workshops.
Process
Process
Streamlined the entire demand submission and review workflow with standardized forms and admin tools.
Technology
Technology
SharePoint-based system with dynamic request forms, dashboards, admin panels, and embedded training.
Outcome
Unified platform with standardized requests
Increased visibility across teams
Improved turnaround time and resource planning
Greater adoption due to user-friendly design
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